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Social Media Command Center – Customer Service

For companies that need help managing the command center.

  Start Up Package Intermediate Package Advanced Package
Social Media Plan   check check check
Social Media Accounts Setup   check check check
Customer Service Use Case check check check
Agent Training check check check
Customer Service Reports check check check
Monthly Strategy Call check check check
Ongoing Social Profile and Keyword Analysis check check check
User Management check check check
On-going Training check check check
Startup Metrics check check check
Intermediate Metrics check check
Advanced Metrics - - check
Brand Analysis   check check
Competition Analysis   check check
Customer Service Analysis   check check
Tagging of Conversations   check check
Call To Actions      check   check
CRM Integration – Case Management     check
CRM Integration – Lead Management     check
Knowledge Management and FAQs     check
Social Media Channel Optimization     check
Trending Analysis     check
Influencers and Audience Building     check

Listening – Social Media Conversation Map

For companies that need help managing monitoring social media conversations.

  Start Up Package Intermediate Package Advanced Package
Social Media Plan check check check
Social Media Accounts Setup check check check
Social Media Listening and Monitoring check check check
Agent Training check check check
Trending Reports check check check
Monthly Strategy Call check check check
Ongoing Social Profile and Keyword Analysis check check check
User Management check check check
Startup Metrics check check check
Intermediate Metrics   check check
Advanced Metrics   check check
Tagging of Conversations   check check
Setup Use Cases and Configuration   check check
Brand Analysis   check check
Competition Analysis    check  check
Industry Reports    check  check
Influencer Reports     check
Audience Reports     check
Channel Reports     check
Trend Reports - - check
Use Cases Recommendations - - check

Community Management

For companies that need help managing a community management platform.

 Start Up PackageIntermediate PackageAdvanced Package
 Community Management Plan check check check
 Sales Metrics check check check
 Customer Service Metrics check check check
 Engagement Metrics check check check
 Community Platform Setup check check check
 Topic and Categories Administration check check check
 User Management check check check
 User Training check check check
 Community Management –Best Practices   check check
 Audience Reports   check check
Community Engagement and Facilitation     check
 Manage Super Members     check
 Call Deflection Use Case     check
 Social Media Integration     check
 CRM Integration     check

Marketing Automation and Email Marketing

For companies that need help managing the marketing solution (marketing automation, inbound marketing or email marketing).

 Start Up PackageIntermediate PackageAdvanced Package
Buyer Persona Analysis  check check check
Campaign Plan  check check check
Landing Pages Template check check check
Form Templates check check check
Call to Action check check check
Nurturing Score check check check
SEO Analysis check check check
Software Configuration check check check
User Management  check check check
User Training  check check check
List Management  check check check
Performance Reports  check check check
Content Analysis  check check check
Email Template   check check check
Workflow  check check check
Conversion Metrics  check  check check
Email Delivery Assessment  check check check
Google Analytics Integration   check check
Webinar Integration   check  check
Video Integration    check check
Sales Metrics   check check
CRM Integration   - check
Ads Integration     check
Campaign Optimization - - check
A/B Analysis - - check

Software

Software solutions start at $30,000 per year depending of the number of mentions on social media, number of social media accounts, customer messages (email, SMS, push notifications), page views, and number of contacts in the databases, plus professional services based on on requirements. Each solution can be combined with monthly services and include a basic onboarding plan. Contact us for more information about our other software offerings such as CRM, Integration, Business Intelligence, Call Center and Media Ads. Additional fees are based on project requirements.

Identity Management

 Start Up PackageIntermediate PackageAdvanced Package
 Social Sign On check check check
 Registration as Service check check check
 Identity Reports check check check
 User Administration check check check
 User Training check check check
 Audience Analysis check check
 CRM Integration check check
 Share Integration check
 Comments Integration check
 Gamification Integration check
 Marketing Integration check

Marketing Automation and Email Marketing*

 Start Up PackageIntermediate PackageAdvanced Package
 SEO check check check
 Blog check check check
 Call To Actions check check check
 Forms check check check
 Landing Pages check check check
 Lead Management check check check
 Lead Nurturing check check check
 Email Marketing check check check
 Calendar check check check
 Reports and Metrics check check check
 List Management  check check check
 Workflows check check check
 Social Media Integration check check check
 Campaigns  check  check check
 CRM Integration   check check
 Lead Scoring   check check
 Google Analytics Integration   check check
 Segmentation     check
 Dynamic Content     check 
 Dedicated Email Domains      check
 Webinar Integration     check
 Video Integration     check
 Journey Builders     check
 SMS     check
 Push Notifications     check
 Content Management   -  check
 Predictive Intelligence   check
Distributed Sending     check
*Note: Some options are only available depending on the software selected. For a complete list of feature contact us.

Community Management Platform*

 Start Up PackageIntermediate PackageAdvanced Package
 User and Managers check check check
 Members check check check
 SEO check check check
 Case Deflection check check check
 Topics and Categories check check check
 Member Reputation check check check
 Social Media Widgets check check check
 Brand Customizations check check check
 Reports and Metrics check check check
 Member Knowledge Base check check check
 Facebook Integration check check check
 Website Integration check check check
 Moderation Tools check check check
 Private Conversations check check
 Private Categories check check
 SSO check check
 CRM Integration check
 Help Desk Integration check
 Marketing Automation Integration   check
 Blogs   check
 Forums   check
 Ideas   check
*Note: Some options are only available depending on the software selected. For a complete list of feature contact us.

Social Media Monitoring and Publishing*

 Start Up PackageIntermediate PackageAdvanced Package
 Listening check check check
 Monitoring check check check
 Publishing check check check
 Content Management check check check
 Reports and Metrics check check check
 Dashboards check check check
 User Management check check check
 Workspaces check check check
 Roles and Permissions check check check
 Sentiment  check check check
 Profiles and Keywords check check check
 Approvals and Macros check check check
 Excel Add-On check check
 API Access check check
 History of Mentions check check
 CRM Integration   check
 Visual Command Center   check
*Note: Some options are only available depending on the software selected. For a complete list of feature contact us.