Solvis Consulting uses a simple methodology to implement different social media initiatives with a CRM focus. We identify opportunities in order to attract those customers who are already having conversations about a brand or a company on the Internet.
Initially, we look for online conversations and then analyze the digital marketing efforts, SEO, medium, public relations, and the actual CRM strategy. From that analysis, we can help maximize the existing infrastructure (call center, web, marketing teams, etc.), in order to generate better customer engagement and convert those conversations and interactions into real transactions.
Our methodology allows you to:
Through our Professional Training Center you can find a wide range of training opportunities with a team of professionals with more than 15 years of experience in the call center field.
Additionally, we offer all of our clients a personalized Annual Traning Plan at no cost. This plan is based on the assessed needs in relation to human resources, infrastructure, and call center applications, with the intention of optimizing the operational levels.
Our offer of more than 50 online, classroom, or a mix of online and classroom courses includes:
We use technologies and a user oriented metodology to facilitate the empowerment of users to fulfill the benefits of the solution.
We conduct detailed audits of the Customer Lifecycle Management, which allows us to find different ways to improve the marketing, sales, and customer attention operations. The resources for the new CRM initiatives will obtain an in-depth knowledge of the current status, and they gain understanding on how to better focus their efforts under the CRM strategy and guidelines.
To make the right offer at the right time is crucial in order to increase revenue. You can achieve this by implementing strategies based on the management of the customer relationship, in addition to growing your customer base.
Solvis Consulting can help you develop a detailed study of the customer journey by defining profiles in a wide and structured manner, which provides the opportunity to improve the operational effectiveness and efficiency of a marketing, sales, and customer service business.
Among some of the benefits are: