Free eBook about the social customer experience via TheSocialCustomer

via thesocialcustomer.com

Informative new ebook on customer service in a socially connected world from The Social Customer http://bit.ly/buzNuW

The ebook has contributions from:

# Brent Leary, Co-Founder, CRM Essentials LLC
# Chris Brogan and Julien Smith
# David Alston, VP Marketing & Community, Radian6
# Ellen Filipiak, SVP Customer Care at DIRECTV
# Dr. Natalie L. Petouhoff, CRM, Customer Experience, Forrester Research
# Frank Eliason, Senior Director in National Customer Operations at Comcast
# Kevin Ryan, Vice President, Social Media at Barnes & Noble.com, Content
# Mark Simmons, Sr. Director of Marketing & Customer Support, Six Apart
# Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group
# Sanjay Dholakia, Chief Marketing Officer, Lithium
# Scott Rogers, Director of Strategic Planning, David’s Bridal
# Martin Murtland, Vice President & Managing Director, Dow Jones
# Tish Whitcraft, SVP of Customer Experience & Operations, MySpace
# John Burton, Director Product Management at SAP Labs
# Emily Yellin, Author of Your Call Is (Not That) Important to Us

Posted via web from JesusHoyos.com Posterous