Solvis Consulting, LLC

Jose Corona talks about Radian6 and SocialCRM

Jose Corona, Director of Solvis Mexico, was interviewed by Kaizen about the benefits of Radian6 and gave a SocialCRM workshop at MundoContact's CRM event in Mexico City. Here are the related links:

Podcast: #Kaizen 062: Medición de redes sociales; @jr_corona de Solvis Mexico habla de la herramienta #radian6 en http://sake.mx/dA #crm11 

Social CRM Workshop at #CRM11: Taller de #SocialCRM con @jr_corona en #CRM11 « Blog Mundo Contact http://ow.ly/7U6Rz #radian6 #scrm 

Social CRM resources in Spanish

Jesus Hoyos constanly writes about Social CRM on his blog: www.jesushoyos.com. We have compiled a list of Social CRM articles from his blog and other sites that we hope can help you figure out what Social CRM can do for your organization. All content below is in Spanish.

Social CRM Webinar about how to integrate Social Media and CRM (more than 4,500 views)

Social CRM eLearning Program (our Social CRM Seminar now available via eLearning)

10 Steps to integrate Social Media and CRM (more than 1,100 views)

The implications of integratin Social Media with the Call Center and CRM (via Mundo-Contact's blog, more than 70 ReTweets and many mentions)

Radian6, Salesforce.com and the new Social CRM market

10 things a CRM needs to have for Social Media

Salesforce.com and Social CRM

Videos - Some of Jesus' speaking engagements

El Uso del Social Media - Latino Business Review

Los Analiticos ya son parte del CRM - Call Center News - Argentina

Interview about Social CRM at Call Center Online - Argentina (need to register to read it)

Hay que tener objetivos en las redes sociales - Punto a Punto - Argentina

Como usar las redes sociales en el negocio - LaVoz.com - Argentina

Call Center 2.0 en MundoContact

Reportaje: Jesús Hoyos " Los centros de contacto se están transformando en social media centers"

Social CRM - Centro de Formacion de Call Centers - Argentina

Servicios en la nube – desde el CRM hasta el Call Center

Por qué deberías pensar en el CRM social para tu empresa ...

Social CRM: ¿el futuro del marketing en medios sociales ...

CRM Social y lo que se dice de una marca

El CRM social entusiasma a las empresas | InformationWeek México

Social CRM: primeros pasos | El Blog de Enrique Burgos

Las 20 mejores herramientas de Social CRM | Social Media Experience

Contenido más conversaciones: Social CRM | Javier Godoy

12 acciones para implementar un esquema de CRM Social exitoso ...

 

Getting Ready for 2011!

Most of you in Latin America are coming back from the holidays and vacations, and about to start you CRM projects. If you need help in starting your CRM strategy or project and need to develop a common language to generate consensus, we have a both free and paid content that can help you.

Free content in Spanish that can be used in your CRM projects:

Social CRM

How to integrate CRM with Social Media - recorded webinar with more than 2,000 views in Slideshare.

Social CRM Workshop Part 2 - a 2 hours video with Jesus Hoyos about creating a Social CRM strategy.

How to use CRM and Social Media together - a Mexico case study presentation.

Segmentation

How to use an effective Segmentation using RFM - presentation about using Recency, Frequency and Monetary values to segment customer based on Top Best, Best, Frequents, Spenders and Uncertains categories.

CRM Strategy

8 elements for your CRM Strategy - presentation about how to establish a CRM strategy. This is a slideshare presentation with more than 5,000 views.

Other related content at Slideshare - most viewed presentations.

 

We offer a series of courses (paid content) that can be tailor for your needs and requirements. These courses are both provided via an eLearning platform and on-site.

CRM Strategy Certification: Via a partnership with BPT Partners, CustomersForever and Centro de Formacion de Call Center, we can provide for your company a CRM certification to help define your CRM action plan. 

eLearning: visit our online registration (this is the Centro de Formacion de Call Center site) for more details or contact us here

In-Company: visit our Certification site for more details or contact us here

Social CRM Seminar: If you need to integrate Social Media and CRM, and learn about the new tools and processes needed, this seminar is for you. We will teach you how to integrate Social Media with your CRM strategy.

eLearning: visit our online registration (this is the Centro de Formacion de Call Center site) for more details or contact us here

In-Company: visit our seminar site for more details or contact us here

We offer custom CRM seminars based on your different CRM needs from marketing automation to loyalty programs and from call center to segmentation. Let us know how we can help.

Webminar: How to integrate Social Media with your CRM system

Solvis and MundoContact are organizing a Social CRM Webminar with Jesus Hoyos about what it means to integrate social media with your CRM. Jesus will be speaking about the different integration points between technologies like social media monitoring, community platforms, Facebook, Twitter, CRM and Call Centers. But it is not about technology, Jesus will also speak about how to manage processes, people and the organization in order to create a Social Enterprise and at the same time collaborate with agencies and call center outsources to deploy your Social CRM strategy.

To register click here.

Date: Nov 19, 2010

Time: 11 AM  (Mexico City time)

The webminar will be in Spanish.

Note: Our next Social CRM Seminar is on November 23 in Mexico City. For information visit our Seminar site here.

Watch a preview of what Jesus Hoyos will be speaking about (conversations at the Social CRM meetups in Colombia and Argentina)

 

Our CRM, Social CRM and Social Media Services

Image by solvisconsulting via Flickr

At Solvis, we help small and medium businesses, enterprises and groups of companies to develop and execute CRM strategies. We can help you with:

1. CRM Strategies: from education and training to the strategy definition and its execution
2. Social CRM: Bring social media into your CRM strategy
3. Social Media Monitoring: we can help turn conversation into ideas, leads, cases and interactions to improve the customer relationship

Contact us for more information to see how we can help with your Social Media and/or CRM strategy

Related articles by Zemanta

• According to Gartner Social CRM is Going to be Big (cloudave.com)
• Announcing our 2 Social Media & CRM Seminars for 2010 (solvisconsulting.typepad.com)
• Tools to manage your social media conversations (solvisconsulting.typepad.com)
• Free eBook about the social customer experience via TheSocialCustomer (jesushoyos.posterous.com)
• Monitoring the #smlatam conversations (jesushoyos.posterous.com)
• What makes "CRM" social? (thecustomercollective.com)

Announcing our 2 Social Media & CRM Seminars for 2010

Image by solvisconsulting via Flickr

Last year we launched our Social Media and CRM Seminars in Mexico and today we are announcing our 2 seminars for 2010.

• See our note in Spanish at PitchEngine.
• Our Web site for the seminars.
• 2009 Seminars pictures.

Eventbrite registration is also setup if you want to pay via credit card or PayPal.

3er Seminario de Social Media y CRM, México D.F.

Thursday, February 25, 2010 from 8:30 AM - 6:00 PM (GMT-0600)

Mexico City, | Regus - Edificio American Express

4to Seminario de Social Media y CRM, México D.F.

Thursday, May 27, 2010 from 8:30 AM - 6:00 PM (GMT-0600)

Mexico City, | Regus - Edificio American Express

Related articles by Zemanta

• Solvis to offer Social Media & CRM Seminar in Mexico (solvisconsulting.typepad.com)

Jesus Hoyos' presentations at MundoContact CRM Conference 2009 in Mexico City

Jesus Hoyos (www.jesushoyos.com) presented 2 topics at the MundoContact CRM Conference this past week.

First presentation (Spanish) - 2010 CRM Recommendations

Second presentation (Spanish) - Social CRM Workshop

Mark your calendars - Social Media and CRM seminars in 2010 #mexico

Social Media Latam Conference

• February 3rd & 4th
• For information go to www.smlatam.com

Social CRM Seminar

• February 25th
• May 27th

CRM Certification

• April 28th & 29th

For information about our Social CRM Seminar and CRM Certification go here.

CRM Certification - 2009 Latin America Tour

Solvis is a hosting sponsor and part of the consortium of companies in Latin America offering a CRM Certification in Spanish. The Certification is on its second year and it is based on Paul Greenberg's book, CRM at the Speed of Light. The dates of the tour are:

1. Miami - October 5, 6 & 7
2. Córdoba, Argentina - October 26, 27, 28
3. México D.F. - November 4, 5, 6

For more information go to the 2009 Latin America Tour site.

Pictures: 1st Social Media & CRM Seminar in Mexico City

Related articles by Zemanta

• Solvis to offer Social Media & CRM Seminar in Mexico (solvisconsulting.typepad.com)
• Presentation: the convergance of CRM and Call Center with Social Media (Spanish) (solvisconsulting.typepad.com)
• Interview with CRM Expert Jesus Hoyos | Lexnet (solvisconsulting.typepad.com)
• Digital Days in Colombia with Mass, Indexcol and Google (solvisconsulting.typepad.com)
• Salesforce.com Day Mexico 2009 (solvisconsulting.typepad.com)
• Jesús Hoyos - CRM en Latinoamérica (solvisconsulting.typepad.com)
• Managing International CRM Projects (solvisconsulting.typepad.com)
• How to reach Latin American Customers using CRM (solvisconsulting.typepad.com)