Solvis Consulting, LLC

Some of our posts about Radian6 and our seminars (videos and photos)

Here are the latest posts in Spanish from our Social CRM blog:

• Demo de Radian6 en Bogotá, Colombia
• Fotos del Seminario en Colombia
• Tweets del Seminario en Colombia
• Charla de Radian6 y Análisis de Conversaciones en las Redes Sociales
• Fotos del Seminario de Social CRM en Paraguay
• Fotos del Seminario de Social CRM con SAP México

Our Solvis Affiliates in Latin America

In the last 5 years, Solvis has developed a network of companies in the region with a vast experience in CRM and Call Center, including social media and Social CRM. Some of the services we provide are social media monitoring, conversations maps, training and workshops. These services include strategy engagement and implementation of different CRM packages, including Radian6.

Our local affiliates are:

Solvis Mexico: focus on CRM services from social media to Social CRM and from call center assessments to CRM implementations.

e-Sofia - Solvis Colombia: focus on Business strategies to IT assessments, including Business Intelligence.

Performace Solution - Solvis Peru: focus call center outsourcing, Six Sigma, BPM, software development and CRM services.

Centro de Formación de Call Center - Solvis Argentina: focus on call center training, selection and outsourcing, including CRM services.

All affiliates provide local support Radian6 sales and support.

For more information contact us here.

We are a Nimble Partner!

Nimble is a unique Social CRM solution for Small Business. Nimble allows to manage your contacts and social media connections in a simple and easy way. The focus is on maintaining your calendar, communications and contacts in one place. The best part of it, it allows you have one Universal Inbox - Google, LinkedIn, Facebook and Twitter in one place.

Solvis is glad to be an official Nimble partner. Solvis believes that Nimble provides a unique solution for the small business in Latin America. It allows small business to manage communications and contacts in a simple and social way.

Contact us for more information via our Nimble portal and request a private beta.

Our latest posts at our Social CRM blog

Check out our latest posts, presentations and videos at our Social CRM site and blog:

1. Taller de Social CRM - Parte 2 - en el evento de MundoContact 2010
2. Taller de Social CRM - Parte 1 - en el evento de MundoContact 2010
3. Webinar de Social CRM con MundoContact
4. Charla de Social CRM en Campus Party Mexico
5. Como usar Pivotal CRM para gestionar las redes sociales
6. Conversaciones de Social CRM - Meetups con @jesus_hoyos en Colombia y Argentina
7. Le damos la bienvenida a Clicker 360: Patrocinador de Medios del Seminario
8. Fotos del Seminario en Buenos Aires - Septiembre 2
9. Workshop de Redes Sociales, CRM y Empresas: Una nueva era en las relaciones comerciales
10. Social CRM Meetups

Solvis Argentina, partnership with El Centro de Formación

Image by solvisconsulting via Flickr

We are proud to announce our partnership with El Centro de Formación, which will operate as Solvis Argentina. We have seen an increased interest in our social media monitoring, CRM and Social CRM services in Argentina and partnering with El Centro de Formación enables us to provide these services to the Argentinian market.

Early this year we had our first Social CRM Seminar with El Centro de Formación (see picture) and we are in the process of producing more content around Social CRM using the eLearning programs provided by them.

Below is the announcement in Spanish:

El Centro de Formación Profesional firmó alianza con consultora norteamericana

Se trata de Solvis Consulting, firma especializada en el relacionamiento con el cliente. El Centro de Formación Profesional en Contact Center (CFP) firmó una alianza estratégica con Solvis Consulting, consultora estadounidense especializada en la implementación  de proyectos de relacionamiento con el cliente. Esta alianza tiene como objetivo brindar en el mercado regional de Argentina, Paraguay, Uruguay y Chile los servicios de consultoría en estrategias de gestión de las relaciones con clientes (CRM), integración la gestión de las redes sociales (Social CRM), y monitoreo de las mismas. Asimismo, el joint venture creado entre el CFP y la consultora,  acercará a reconocidos especialistas internacionales en la materia, lo que facilitará disponer de know how y experiencias empresariales referenciales. Además, se podrá disponer de las más modernas estrategias de relacionamiento con el cliente y de un asesoramiento personalizado para que las empresas puedan alcanzar mejores y más rápidos resultados. De esta manera, las empresas locales podrán acceder a conocimientos, recursos y metodologías de nivel mundial. Además, contarán con la posibilidad de recibir asistencia y acompañamiento local para adaptarse a las características y necesidades del mercado e incrementar sus beneficios.

18/05/2010

For more information contact: Marcelo Ulla, email mulla @ tvno.com.ar ar at 54 351 4880050.

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Social Media Monitoring Services

Image via CrunchBase

Last year we announced our partnership with Radian6 to resell their social media monitoring tool in Mexico and Latin America. We can provide local support, billing and expert know-how in social media monitoring tactics specific to our local markets.

Solvis is expanding our Social Media and Social CRM services to include monthly services to monitor conversations and help your organization to manage these conversations with metrics and results.

Solvis can help you recognize trends, understand conversations in real time, influence conversation and create conversations when there is no conversation, including turning negative comments and customer issues into positives.

We can provide these services directly to your company or through a traditional agency approach. However, our approach is based on the creation of transactions by capturing leads, ideas, claims and customer interactions in your CRM application.

Don't have a CRM application? We can help with low-cost CRM applications to manage your customers via your social channels such as Twitter or Facebook, among many others.

Radian6 and the combination of CRM applications, such as Salesforce.com, provide ways to manage conversations with alerts, tasks and work-flow, helping your company respond to these conversations in real-time or close to real-time.

Our Social CRM methodology will help you listen to online conversations on Twitter, Facebook, YouTube, blogs, forums and social networks; and convert them to transactions to better gauge the sentiment of your customers, identify influencers, promote collaboration, and manage your online reputation.

How we can help? We can help you to identify with Radian6 and other complementary tools to analyze conversations about your company, brand and products. And we can offer a range of service that will help you manage these conversations.

1. Use of Radian6 by your agency or your own team
2. Setup and configuration of conversation profiles
3. Initial analysis of conversations using Radian6 and other complementary tools
4. Monthly monitoring service
5. Integration to Salesforce.com
6. Setup up work-flow and processes to manage conversations
7. Establish social media practices and policies
8. Setup landing pages to capture customer data based on social media campaigns
9. Integration to your website analytics with tools like Omniture and Webtrends
10. Identify the costs and revenues associated with social media by calculating the ROI

Let us know how we can help, contact us here to have one of our consultants give you a call and to demo Radian6.

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Solvis is a Twetival sponsor - Estado de México

We are happy to be back as Twestival sponsor this year for the Twestival Estado de Mexico, which will be held on March 25th, 2010. Here is our press release in Spanish at PitchEngine.

More about Twestival in this video:

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Solvis is a media sponsor of @SMLatam - Social Media Latin America Conference in Mexico City

The first Social Media conference in Latin America and Mexico: Social Media Latam. Solvis is a media sponsor and our Managing Partner, Jesus Hoyos, will be a speaker among other leaders from the region. Keynote speakers include Brian Solis, Julia Roy and Dom Sagolia.

via www.smlatam.com

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Solvis Consulting is a partner of Radian6 for the Latin American market

Solvis is now a Radian6 partner for the Latin American Market. Radian6 gives you  platform to listen, measure and engage with your customers across many social channels At Solvis, we have established a unique approach to keep track of conversations and converting these conversations into sales and customer service transactions. Radian6 helps us do that.

 
 
Radian6 can help you understand your customers conversations in many of the social channels like blogs, Twitter, YouTube and many others.

With our Social CRM methodology in conjunction with Radian6 listing platform can help your company start your social media (or social crm) strategy. And if your company already have a strategy, we can help monitor your tactical plan and measure your customer conversations.

Radian 6 can help you in many areas within your company:

• Crisis Management
• The Lifecycle of Buzz
• Uncover Influencers
• Benchmark The Competition
• 360 Degrees of your Brand
• Capture Industry Trends
• Social Meets Web Analytics
• Sales and Lead Generation
• Create a Listening Grid
• Track & Measure Community Engagement
• Customer Service Outreach
• Make A Case for Social Media
• Find your Brand Evangelists
• Listen when No One’s Talking  

Do you know what your customers are saying about your brand or company in the Internet? Contact us for a demo to find out. Click here and make sure you select Radian6 as your interest.

If you are in Mexico City, we can go to your local office to demonstrate Radian6, If you are not in Mexico, we will schedule a remote session for the demo.

Social Media Conference in Mexico

SMLatam 1era. Conferencia sobre negocios a través de Social Media

Solvis Consulting is a Media sponsor for the first Social Media Conference in Latam. Jesus Hoyos will be a speaker. He will be speaking about the convergence of Social Media with CRM

To register go here: http://www.smlatam.com/
Dates: October 29 & 30

UPDATE: The event date has been changed to February - for more information go to http://www.smlatam.com/