Solvis Consulting, LLC

Our latest posts at our Social CRM blog

Check out our latest posts, presentations and videos at our Social CRM site and blog:

1. Taller de Social CRM - Parte 2 - en el evento de MundoContact 2010
2. Taller de Social CRM - Parte 1 - en el evento de MundoContact 2010
3. Webinar de Social CRM con MundoContact
4. Charla de Social CRM en Campus Party Mexico
5. Como usar Pivotal CRM para gestionar las redes sociales
6. Conversaciones de Social CRM - Meetups con @jesus_hoyos en Colombia y Argentina
7. Le damos la bienvenida a Clicker 360: Patrocinador de Medios del Seminario
8. Fotos del Seminario en Buenos Aires - Septiembre 2
9. Workshop de Redes Sociales, CRM y Empresas: Una nueva era en las relaciones comerciales
10. Social CRM Meetups

How @smlatam created an Internet brand - a social media analysis

Smlatam Analysis V1

View more presentations from Jesus Hoyos.

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• Monitoring the #smlatam conversations (jesushoyos.posterous.com)
• Social Media Conference in Mexico (solvisconsulting.typepad.com)
• Twitter is now in Spanish!!!! (solvisconsulting.typepad.com)
• Social Media at SAS (solvisconsulting.typepad.com)
• Tools to manage your social media conversations (solvisconsulting.typepad.com)

Tools to manage your social media conversations

Jose Corona, Solvis Mexico Director, was a speaker at this year's MundoContact CRM Conference in Mexico City. Jose spoke about how to turn conversations into transactions using tools like Radian6, Salesforce.com, Twitter and Facebook. Here is his presentation in Spanish.

Social Crm Mundo Contact 09

View more documents from solvisconsulting.

Pictures from his lecture:

  

Jose Corona explaining Radian6.

 

Some of the participants.

Related articles by Zemanta

• Solvis Consulting is a partner of Radian6 for the Latin American market (solvisconsulting.typepad.com)
• Social Media Conference in Mexico (solvisconsulting.typepad.com)
• Most important social media tool? Listening. (socialwebschool.com)
• Social Good Conference Thoughts - Part 1 (webmetricsguru.com)
• Twitter Headaches! - take a Radian6 pill (webmetricsguru.com)
• More on using Radian6 to collect Video Views (webmetricsguru.com)

Presentation by Maria Garcia - Business Process

This presentation was presented by Maria Garcia, Solvis Péru & Andino, during the seminar - Universidad Pacifico Perù TIC y Procesos de Negocio.

Universidad Pacifico Perù TIC y Procesos de Negocio

View SlideShare presentation or Upload your own. (tags: maria garcia)

Effective Customer Segmentation using RFM

Presentation (in Spanish) about Customer Segmentation by Jose Corona, Solvis México.

Segmentación Efectiva V1.0

View SlideShare presentation or Upload your own. (tags: segmentación crm)

Customer Experience and the impact in the call center

See Jesus Hoyos' presentation about the customer experience and the impact in the call center. Jesus will be speaking today at Congreso de Call Center & CRM in Córdoba, Argentina, about how how a bad customer experience could impact your call center. The presentation is in Spanish and available in Slideshare.net.

SAS Marketing Automation Tour

A SAS ®  Marketing Automation Interactive Tour is now available at www.sas.com. Click here to see the tour. The tour includes:

1. An overview of SAS® Marketing Automation
2. Links to archived webcasts related to SAS® Marketing Automation
3. A SAS® Marketing Automation Sampler providing glimpses of the solution
4. Access to a white paper about maximizing your return on customer communications

Marketing Automation Roadmap (Spanish)

This is a presentation prepared by our México Director, Jose Corona, about how to implement Marketing Automation using best practices and in a phased approach. The presentation is in Spanish.

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Ad-Tech Miami Podcast - Blogs, Podcast & Vidcasts

Here is the Ad-Tech Miami Podcast about Blogs, Podcast & Vidcasts where Jesus Hoyos participated as a panelist with Jay Berkowitz, Julio Vaca and Diego Naranjo. Here you can find the original blog (Spanish) about the Ad-Tech Miami event and the podcast.

The podcast has a few sections regarding how to use Web 2.0 tools. Jesus' part was about how to use Blogs, Podcasts and Vidcasts as interaction channels with your customers.

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Call Center 2.0 (Spanish)

Presentation given by Jesus Hoyos about Call Center 2.0 at the Call Center & CRM Conference in Córdoba, Argentina this year.

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