Jesús Hoyos, dentro de las 23 personas más influyentes en CX
Jesús Hoyos, dentro de las 23 personas más influyentes en CX
La experiencia del cliente es un aspecto crucial de cualquier negocio y ha evolucionado significativamente en los últimos años. Con la popularidad de las redes sociales y la facilidad de acceso a la información, los clientes tienen más poder que nunca y esperan una experiencia excelente en todas las interacciones con una marca.
El Customer Experience (CX) también se ha convertido en un factor clave para la fidelización de los clientes y el éxito a largo plazo de una marca. Una experiencia positiva puede generar lealtad y recomendaciones, mientras que una mala experiencia puede dañar la reputación de una empresa y alejar a los clientes.
Es por eso que The 8x8 eXperience Communications Platform ha publicado el listado de “23 Customer Experience Influencers to Follow in 2023” donde Jesús Hoyos, Chief Strategist de Solvis ha sido destacado junto con otros expertos en el CX, gracias a sus conocimientos y experiencia en el tema.
Jesús Hoyos, es analista en la industria del CRM en Latinoamérica, y por medio de su blog y diferentes espacios como: Cápsulas de Customer Engagement; Conversaciones de CRM y Tomando Café con Jesús Hoyos, comparte puntos de vista hablando con otros expertos y proveedores de plataformas, para educar a la audiencia en temas como el CX, CRM, Martech. Su trayectoria lo ha hecho merecedor de diversos reconocimientos.
23 Customer Experience Influencers to Follow in 2023
23 Customer Experience Influencers to Follow in 2023
- Chip Bell, Founder, Chip Bell Group, Chip Bell Academy; Author, Inside Your Customer’s Imagination, Sprinkles: Creating Awesome Experiences Through Innovative Service, The 9 1/2 Principles of Innovative Service, Wired and Dangerous, Take Their Breath Away, Managing Knock Your Socks Off Service, Managers as Mentors, Magnetic Service, Customers as Partners: Building Relationships That Last
- Jeanne Bliss, Founder, CEO, Customer Bliss; Co-founder of the Customer Experience Professionals Organization (CXPA); Author of Chief Customer Author, Chief Customer 2.0, Would You Do That to Your Mother, and I Love You More than My Do
- Nate Brown, Senior Director of Customer Experience, Arise; Co-founder, CX Accelerator
- Annette Franz, CEO, CXJourney; Certified Customer Experience Professional (CCXP), Author, Built to Win, and Customer Understanding.
- Dan Gingiss, Chief Experience Officer, The Experience Maker; Author, The Experience Maker
- Jesús Hoyos, Principal Consultant, CX2Advisory; Chief Strategist Officer, Solvis Consulting; Independent Analyst, Influencer, and Subject Matter Expert.
- Shep Hyken, Chief Amazement Officer, Shepard Presentations; Certified Professional Speaker; Author, Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back
- Tony Johnson, Founder, Ignite Your Service Training and Consulting, Certified Customer Experience Professional (CCXP); Author, Where to Start, Recipe for Service, and Together We Serve
- Zeus Kerravala, Founder, Principal Analyst, ZKResearch
- Flavio Martins, Senior Product Manager, DigiCert; Author, Win the Customer
- Sheila McGee-Smith, Founder, McGee-Smith Analytics
- Joseph Michelli, CEO, The Michelli Experience; Certified Customer Experience Professional (CCXP); Certified Professional Speaker; Author, Stronger Through Adversity, The Airbnb Way, Driven to Delight, Leading the Starbucks Way, The Zappos Experience, The Starbucks Experience, Prescription for Excellence, The New Gold Standard, and When Fish Fly
- Dave Michels, Founder, Principal Analyst, TalkingPointz
- Blake Morgan, Author, The Customer of the Future, and More is More
- Ben Motteram, Principal, CXpert
- Greg Ortbach, Director of CX, The Price Real Estate Team; CX Engagement Catalyst, Greg Ortbach Consulting
- Blair Pleasant, President, Principal Analyst, COMMfusion
- Bill Quiseng, Chief Experience Officer, BillQuiseng.com, CXPA Professional Member
- Colin Shaw, Founder and CEO, Beyond Philosophy; Author, The Intuitive Customer, Happy Employees Make Happy Customers, Unlocking the Hidden Customer Experience, Building Great Customer Experiences, The DNA of Customer Experience, Future Trends and Insights of Customer Experience, and Revolutionize Your Customer Experience
- Bruce Temkin, Head of Qualtrics XM Institute, CXPA Co-founder and Chair Emeritus
- Dennis Wakabayashi, Chief Collaborator, Team Wakabayashi; Adobe Experience League Advisory Board Member
- Jeannie Walters, CEO and Chief Customer Investigator, Experience Investigators; Certified Customer Experience Professional (CCXP); LinkedIn Learning instructor; Host of Crack the Customer Code and Experience Action
- Jeremy Watkin, Director of Customer Experience and Support, NumberBarn; CX Accelerator Advisory Board Member
Para este año, Jesús Hoyos, regresará en el mes de marzo con todo su contenido nuevamente en todas las plataformas sociales, en donde hablará de CRM, CX, Marketing Automation, Social Media, entre otros temas. Mientras tanto te invitamos a seguirlo en sus redes sociales y visitar su blog.